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Quick Email Setup Guide

Email Settings

 

Setting up an email inbox on your computer or a handheld device like a mobile phone or a tablet can be tricky.

No matter what mail program or device you are using, there are a few common settings that every mail set up with require.

Before attempting to set up a mailbox, we recommend that you have the following things ready:

  • The correct email address.
  • The email username and password.
  • The correct email server settings.
  • Patience.

 


 

Setting Up Your Email

Automated Setup

When you begin your email setup, many programs have an automated set up feature.

Start the automated setup and you will be prompted to enter your email address/password and the mail program will try to detect the settings and prepare everything for you.

If that is successful, you will not need to take any further action and your new email should be ready to go.

Manual Setup

If the automated setup fails, you will need to enter your information manually.


Email & Password

You will be prompted for your email address and password so you will need to enter those.


POP3 or IMAP

POP3 means that your mail program will download the emails from the server and the emails will generally be deleted from your server after 14 days.

IMAP means that your emails will be managed exclusively on the server. This option is better if you are accessing your emails from multiple devices.


Incoming Mail Server Settings*

Host: mail.yourdomain.com.au  |  Example: mail.e-cbd.com

Pop3 Incoming Port: 995

IMAP Incoming Port: 993

*TLS/SSL Encryption must be chosen for both incoming and outgoing.


Outgoing Mail Server Settings*

Host: mail.yourdomain.com.au | Example: mail.e-cbd.com

SMTP Outgoing Port: 465

*TLS/SSL Encryption must be chosen for both incoming and outgoing.

If you have entered all of these settings correctly, your email should be configured successfully.

 


 

Still Having Issues?

If you are still experiencing problems with your email set up, please visit Teamviewer and download the Teamviewer Remote Assistance application.

Install the application on your device and be sure to select “Personal Use” during the install process.

Once the install is complete, open Teamviewer and you will be presented with your ID and password (below).

Teamviewer credentials

Call us on (07) 5531 3810 and provide us with your teamviewer ID / password  and we will log into your device remotely to setup your emails for you.

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